It's Your Car - It's Your Choice!

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Choosing a Collision and Refinish Centre

As the owner of a motor vehicle damaged in an accident, you have the right to choose the shop where you wish to have your vehicle repaired.  This is the Law!

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Do I Need More Than One Estimate?

No!!  Don't waste your time or that of several shops getting estimates.  Select a repair facility that you feel comfortable with, then notify your agent or insurance company, or ask the shop to make the call on your behalf.  Your insurance adjuster may have to inspect the damage.  This can be done at an insurance drive-in claim centre or at the shop you have chosen.

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Notify Your Insurance Company

Before authorizing any repairs notify your insurance company or agent and tell them where the damaged vehicle can be inspected.

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Is The Work Guaranteed?

Most collision and repair centres guarantee their collision work to some degree, which may not include the paint job.  Ask to see a copy of the shop's guarantee and have any information you do not understand clarified.

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Qualified Collision and Refinishing Centres

Look for the signs that indicate repair technician training and certification.  Membership in professional trade associations and the Better Business Bureau indicate that the shop is keeping up with the latest repair procedures.

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Know Your Shop

Make Sure The Shop You Choose:

* Maintains a reliable, professional reputation

*Is properly equipped and organized to meet today's more technical repairing needs

* Maintains specialized equipment and systems at peak performance

* Have technicians that are thoroughly trained and certified.  Shop cleanliness can say a lot about a technician's attitudes, so can friendliness and atmosphere.  If you feel comfortable with the shop and it's people, chances are you'll be satisfied with their work.

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Inspect The Repairs

Before driving away: * Check the appearance of the repaired area - close-up and from a distance

* Examine the paint for colour match, texture and over spray

* Take a test drive and check the mechanical repairs

* Check that the vehicle is clean

* If you're not satisfied, mention your concerns immediately.

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This information is provided by - Members of the Organization of Auto Body Rebuilders.  The Professional shop is your Guarantee of Excellence.